Four women shown from behind wearing tailored outerwear, standing against a plain light beige studio background. Their hair is in varied colors and lengths, including dark brown, curly auburn, light brown, and dark brown, with some styled with hair accessories.

ABOUT

FAQ

Where do you ship from and where do you ship to?

All TWIST orders are lovingly packed and shipped from Australia. For now, we’re exclusively shipping Australia-wide. 

Will I receive tracking information?

Yes, once your order has been packed and lodged for shipment, you’ll receive a confirmation email with your tracking information.

Do you offer free shipping?

Yes, we offer free standard shipping on all Australian orders over $75.

Can I edit my order after it has been placed?
We begin processing orders as quickly as possible to ensure fast dispatch, which means we may not be able to make changes once an order has been placed, including address updates, item changes, or cancellations. If you need assistance, please contact customer care on email via contact@twisthairware.com as soon as possible and we’ll do our best to help.

I am missing an item from my order.

We’re sorry to hear that. Please contact customer care on email via contact@twisthairware.com  with your order number and a photo of the items received, and we’ll look into this for you as quickly as possible.

Do you offer returns and refunds?

Please visit our returns and refund policy here.

Elevated hairware. Everyday.