Last updated: May 14, 2026

This Privacy Policy describes how TWIST (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or interact with twisthairware.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refers to any individual using or interacting with our Services.

By accessing or using our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our Services.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices, legal requirements, or operational needs. Updates will be posted on the Site with a revised “Last updated” date.

How We Collect and Use Your Personal Information

We collect personal information from various sources to operate, maintain, and improve our Services. This may include:

Information You Provide Directly

You may share personal details, such as:

• Contact Information: Name, email address, phone number, or address
• Account Information: Username, password, and security questions
• Customer Support: Information you include when contacting us
  

Note: Providing some information is optional but may be necessary to access certain features.

Information We Collect Automatically

We may collect certain data automatically when you interact with our Site, including:

• Device and browser information
• IP address
• Interaction data (e.g., pages visited, clicks, and session duration)

We use cookies and similar technologies to enhance and analyze site functionality.

Information from Third Parties

We may receive information from service providers that support the Site, such as:

• Analytics platforms
• Hosting and infrastructure provider
• Communication and email platforms

All data obtained from third parties is handled in accordance with this Privacy Policy.

How We Use Your Information

We may use personal information for the following purposes:

• To Provide and Improve Services: Manage user accounts, troubleshoot issues, analyze site performance, and enhance user experience
• Marketing and Communication: Send updates or promotional communications (with your consent)
• Security and Fraud Prevention: Monitor for suspicious activity, unauthorized access, or misuse of the Site
• Legal Compliance: Meet obligations under applicable laws and enforce our terms

Cookies

We may use cookies and similar technologies to remember preferences, understand usage, and improve our Services. You can manage cookie preferences through your browser settings. For more on cookies used via Shopify, see Shopify's Cookie Policy.

Disclosure of Your Information

We may disclose personal information to:

• Service Providers: For IT support, analytics, and communication
• Affiliates and Business Partners: As permitted and in accordance with this policy
• Legal Authorities: When required to comply with laws, regulations, or legal processes
• With Consent: As directed or approved by you

We do not sell your personal information or use it to infer sensitive characteristics without your consent.

User-Generated Content

If you submit public content (e.g., reviews or comments), it may be visible to others. Please consider what you share, as we cannot control how others use that information.

Third-Party Links

Our Site may link to external websites. We are not responsible for the privacy or security practices of those sites. Please review their policies before sharing personal data.

Children's Privacy

Our Services are not directed to children, and we do not knowingly collect personal data from individuals under 16. If you believe a child has provided information to us, contact us to request deletion.

Data Security and Retention

We use reasonable security measures to protect your data. However, no method is 100% secure. We retain personal data only as long as needed for legitimate business or legal purposes.

Your Rights

Depending on your location, you may have rights including:

• Access to personal information
• Correction of inaccurate data
• Deletion of your data
• Portability of data
• Restriction or Objection to processing
• Withdrawal of consent, where applicable

To exercise any of these rights, contact us at the email below.

International Transfers

Your data may be transferred outside your country for processing. Where required, we use appropriate safeguards such as Standard Contractual Clauses.

Contact Us

If you have questions or would like to exercise your rights, please contact:
📧 hello@twisthairware.com
📍 Level 1, 669-671 Glenferrie Road, Hawthorn VIC 3122

Competition Terms & Conditions

These Competition Terms & Conditions apply to promotions and competitions conducted by TWIST from time to time. Additional terms specific to an individual competition may also apply and will be communicated as part of the relevant promotion.

Eligibility

Unless otherwise stated, TWIST competitions are open to Australian residents aged 18 years or older.

Employees of TWIST, their immediate family members, and agencies, contractors or suppliers directly involved in administering a competition may not be eligible to enter.

How to Enter

Entry requirements will vary by competition and will be clearly outlined on the relevant competition page, advertisement, entry form or social media post.

Entries must be submitted within the specified competition period and in accordance with the stated entry requirements.

TWIST reserves the right to verify the validity of entries and disqualify entries that do not comply with the relevant competition terms.

Winner Selection & Notification

Where applicable, winners will be selected in accordance with the entry and selection criteria outlined for the relevant competition.

Winners will be contacted using the details provided at the time of entry.

If a winner cannot be contacted or does not respond within the specified timeframe, TWIST may select another eligible winner where permitted.

Privacy

Personal information collected in connection with a competition will be handled in accordance with the TWIST Privacy Policy.

Information may be used to administer the competition, verify entries and contact participants.

Where marketing consent has been provided, TWIST may also send promotional communications by email and/or SMS.

Marketing Communications

Where entrants choose to receive marketing communications from TWIST, consent can be withdrawn at any time by using the unsubscribe option provided in our communications.

Conduct

TWIST reserves the right to disqualify any entrant who:

• Submits fraudulent, misleading or ineligible entries

• Uses automated methods to gain an unfair advantage

• Breaches the applicable competition terms
• Engages in conduct that TWIST reasonably considers inappropriate or harmful to the promotion or brand

Social Media

Unless expressly stated otherwise, TWIST competitions conducted through or promoted on social media are not sponsored, endorsed, administered by or associated with the relevant social media platform.

Any questions relating to a TWIST competition should be directed to TWIST.

General

Individual competitions may be subject to additional terms and conditions, including specific eligibility requirements, entry periods, entry methods and winner selection processes.

TWIST reserves the right to modify, suspend or cancel a competition where circumstances beyond its reasonable control make this necessary, subject to applicable law.

By entering a TWIST competition, entrants agree to the terms and conditions applicable to that promotion.